Refund policy



Primordial Ink Return & Refund Policy


Last Updated : 14/11/2025


At Primordial Ink, we are dedicated to ensuring your complete satisfaction with our unique and curated products. However, we understand that sometimes an item may not be exactly what you expected. Please read this policy carefully to understand your options and our procedures.


Important Note for Dropshipping Customers: We work with a network of global suppliers to bring you our designs. This means we do not physically handle the products in our own warehouse. As a result, the return address and specific conditions can vary by product. You must contact us first to receive the correct return instructions.


1. Returns & Exchanges


We accept returns and exchanges for items that are defective, damaged upon arrival, or if we sent you the wrong item.


  • Return Window: You have 14 days from the date you receive your item to request a return or exchange
  • Condition: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition that you received it. Tags must be attached.
  • Initiating a Return: To start a return or exchange, please contact us at [your-email@primordialink.com] with your order number and details about the product you would like to return. We will guide you through the process and provide you with the specific return shipping address for that item.


2. Refunds


  • Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: Please note:
  •  Shipping costs are non-refundable.
  • If you are returning an item for a reason other than a defect or our error, you will be responsible for the cost of return shipping. The refunded amount will be for the product cost only.
  • Any duties or taxes paid on international orders are non-refundable.


3. Non-Returnable Items


Due to the nature of our products, certain items cannot be returned for hygiene or custom-made reasons:


  • Items marked as "Final Sale" or "Clearance."
  • Intimate apparel, swimwear, and pierced jewelry for health and hygiene reasons.
  • Customized or personalized products (e.g., items with your name or a specific design created just for you).


4. Damaged, Defective, or Wrong Items


We take full responsibility if an item arrives damaged, is defective, or if we (or our supplier) sent you the wrong item.


  • What to do: Please contact us within 48 hours of receiving your order at [Primordial.language@gmail.com]. You must include photographs and/or a video clearly showing the issue (e.g., the damaged product, the wrong item next to the packing slip).
  • Resolution: We will promptly arrange for a replacement or a full refund, including any shipping costs you incurred. In many cases, you may not need to ship the damaged item back.


5. Return Shipping


  • For Change of Mind: The customer is responsible for the return shipping costs.
  • For Our Error (Damaged/Defective/Wrong Item): We will provide a pre-paid shipping label or compensate you for the return shipping cost.
  • Important: We highly recommend that you use a trackable shipping service and purchase shipping insurance for your return. We cannot guarantee that we will receive your returned item and are not responsible for items lost in transit back to our supplier.


6. Missing or Lost Packages


Primordial Ink is not liable for packages that are lost, stolen, or misplaced after the shipping carrier has confirmed delivery to the address you provided.


  • It is the customer's responsibility to ensure the shipping address is correct at the time of order.
  • If your tracking information states that your package was delivered but you cannot locate it, please contact your local post office and neighbors first. If the issue persists, contact us, and we will do our best to assist you in locating the package with the shipping carrier.


7. How to Contact Us


If you have any questions about this policy or need to initiate a return, please contact our customer service team:


Email: primordial.language8@gmail.com


We aim to respond to all inquiries within 24-48 hours during business days.