Shipping policy

Shipping Policy


Last Updated: 20/11/2025


Welcome to Primordial Ink! We are thrilled you’ve chosen our apparel. This page outlines our shipping procedures, costs, and delivery timelines to ensure you have a clear understanding of when and how you'll receive your order.


1. Processing Time


All our clothing is made with care, often made-to-order.


  • Orders are processed within 3-5 business days (Monday to Friday, excluding holidays) after payment is confirmed.
  • During peak seasons or sales, processing times may be slightly longer. We will notify you if there are any significant delays.


2. Shipping Destinations


We currently ship within the United States. We are working on expanding internationally—stay tuned!


3. Shipping Methods and Costs


We partner with reliable carriers like DHL, USPS, UPS, and FedEx to get your orders to you safely and efficiently.


Domestic Shipping Options & Costs:


  • Shipping Method ……. Estimated Delivery ……… Time Cost
  • Standard Shipping …… 5-7 Business Days ………. [ $5.95 or Free on orders over $100]
  • Express Shipping …… 2-3 Business Days ……….. [ $14.95 )
  • Overnight Shipping …… 1-2 Business Days ……… [ $24.95]
  • Free Standard Shipping is available on all domestic orders over $100.


4. Order Tracking


Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.


5. Delivery Issues


We do everything we can to ensure a smooth delivery, but sometimes issues outside our control can occur.


  • Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrect or outdated address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.
  • Failed Delivery Attempts: If you are not available to receive a package that requires a signature, or if a delivery attempt fails, the carrier will typically leave a notice with instructions. It is your responsibility to follow up with the carrier directly.
  • Lost or Stolen Packages: Primordial Ink is not responsible for packages that are lost or stolen after they have been marked as "delivered" by the carrier. Please contact your local post office and neighbors first. If the issue persists, please contact us, and we will do our best to assist in the investigation.


6. Returns & Exchanges Due to Shipping


If you need to return or exchange an item, please refer to our [Return & Exchange Policy] for full details. Please note that original shipping costs are non-refundable.


7. International Shipping (Coming Soon!)


We are excited to offer international shipping in the near future! Please follow our social media or subscribe to our newsletter for updates.


8. Contact Us


If you have any questions about your order or this shipping policy, please don't hesitate to reach out to our customer service team at Primordial.languange8@gmail.com


We appreciate your support and can't wait for you to wear your Primordial Ink gear!